Ambassador

Ambassador: Make Every Touchpoint Count

Your customers aren't waiting for you to call. Your competitors are already dialing.

In today's wine market, the wineries that win are the ones that go on offense. Ambassador is a CRM augmentation tool built to turn your phone team into a revenue engine, with the service backbone to protect every relationship you build along the way.

Built for Outbound

Ambassador puts structure, speed, and accountability behind every outbound call.

• Campaigns that launch in minutes. Build targeted outreach for club recruitment, allocation releases, reorders, lapsed buyers, or at-risk members, and get your team dialing the same day.
• Smart call queues. Work multiple campaigns at once with filters that put the right customer in front of the right rep at the right time.
• Everything on one screen. Orders, club status, notes, and flags from Commerce7 sit right next to click-to-call, so every conversation starts informed.
• Results you can measure. Real-time dashboards track calls, conversions, and revenue by rep and by campaign. You'll know what's working today, not at the end of the quarter.
• A second channel when they don't pick up. With RedChirp integration, reps can text straight from the call screen, see SMS consent at a glance, send a compliant double opt-in, and keep the full conversation in the customer's history.

No more spreadsheet calling. No more guessing who was contacted, what they said, or what happens next.

Service That Closes the Gap

Outbound opens doors. Service keeps them open.

Every winery has the same blind spot: the member who called about a shipment, the guest who emailed about a reservation, the buyer who left a voicemail that nobody owned. Those moments decide whether a customer renews, reorders, or quietly walks away.

Ambassador's built-in ticketing makes sure nothing falls through the cracks.

• Every request has an owner. Inbound calls, questions, and issues become tickets with clear assignment and follow-up dates.
• Faster response times. Your team sees what's open, what's overdue, and what needs attention now.
• One view across departments. Tasting room, club, concierge, and sales all see the same customer history, so no one asks a customer to repeat themselves.
• Accountability you can report on. Track resolution times and team productivity alongside your sales results.

The result is a consistent, high standard of service at every human touchpoint, whether your team made the call or the customer did.

Up and Running Today

• Direct Commerce7 connection (Contacts, Orders, Notes, Flags, Memberships)
• Works with your existing VoIP and RedChirp accounts
• Intuitive interface your team can learn in an afternoon
• Onboard and start using it the same day

Day One Wins

• More calls, more conversions, fewer dropped balls
• A 360° view of every customer: calls, texts, tickets, and orders
• Visibility and accountability across your whole team
• A service standard your members will notice

What will YOU use it for?

See it in action: Watch the video

Book your demo TODAY by clicking here or emailing admin@estategrownsolutions.com.